Exchange Policy

Please read our exchange policy carefully before placing your order.

1. Time limit

An exchange request must be made within 5 days of placing the order or within 2 days of receiving the product, whichever is earlier.

2. When an exchange is possible

Exchange is only applicable if the mistake is from our side, such as:

• Wrong size sent
• Wrong color sent

Example: you ordered Pink 38 but received Black, or Pink 40.

3. Unboxing video is mandatory

• The video must be clear, uncut, and recorded while opening the package.
• Without video proof, no exchange will be accepted.

4. No exchange or return for

• Fabric or material concerns
• Personal preference issues
• Ordering the wrong size or color by mistake

5. Sale and discounted items

Sale or discounted items are strictly non-exchangeable and non-returnable.

6. One exchange per order

Exchange is allowed only once per order.

7. Shipping charges

All two-way shipping charges (return + resending) are paid by the customer.

8. Conditions

To be eligible for an exchange:

• Tags must not be removed
• Original packaging must be intact
• The product must be unused and in original condition

9. Not accepted

Products that are worn, washed, damaged, or without tags will not be accepted for exchange.

Allow to Open Parcel

We do not offer "Allow to Open Parcel" with the courier, so the parcel cannot be opened before payment. For your trust, we record a packing video of your order and share it with you on WhatsApp before dispatch.

How to request an exchange

Send your order number and the unboxing video on WhatsApp: 0370-1422110.

Thank you for your understanding and cooperation.
Team Knight Wears